Customers Come First

Our goal is to be flexible and agile to meet the needs of our customers, fulfilling the requirements of each project to the fullest. Whether you purchase one or multiple units, you can be assured that VarTech stands behind our products. We work tirelessly to deliver exceptional quality and performance that you can trust.  

We constantly hear from customers that our products outlast those purchased from other manufacturers. 

In the event that you encounter problems with a VarTech product, our staff will promptly address your concerns. Phone support is offered to new and existing customers. Please have product details on-hand when you call. We have staffed lines during business hours; if you call after hours, you can expect that we will contact you at the beginning of the next business day. 

We thoroughly test every unit that leaves our facility. Not all customer service inquiries are related to the rare event of a product malfunctioning.

Our customer service staff will also address subjects including: 

• Computers and HMIs requiring software updates or upgrades. 
• Environment-related accidents, such as an occasion where a unit incurs damage upon being struck. 
• Replacing an older product from any manufacturer with a new VarTech product designed to fit within your same application, such as a frame. 
• Support for our legacy LCD and CRT products. 

In addition, we offer free evaluations on RMAs from all manufacturers. We offer the service of repairing not only VarTech products but also those from other manufacturers. The availability of components and damage to a unit may render it unrepairable. If a unit cannot be repaired, we will either send it back to you or dispose of it safely. 

Please call or email us to submit a request for a customer service need. 

Toll-free: (800)-223-8050 

Fax: (336) 766-2821 

Email: contact@vartechsystems.com 

Corporate WhatsApp: +1 (336) 566-1225

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Podemos atenderles en castellano.